The system send/s ticket/s immediately and absolutely reliable.
- In the rare cases that the receipt by email of your ticket/s is hindered or delayed in any way, please be patient.
- Check the capacity of your mailbox (Is your mailbox full?)
- Check your spam box and check the parameters of your spam filter
If you still haven’t received email tickets then, please inform us immediately. By telephone, fax, or email to
where_are_the_tickets@okticket.de
We will happily resend the email. But it is your responsibility to notify us in this case.
If the organizer allows the possibility of canceling tickets, then according to the regulations of our AGB this may be done up to a maximum of eight days before the event:
- Send the ticket confirmation mail of the order back to us
- Should you wish to cancel only a part of the order, provide the numbers of the tickets to be cancelled
- A reverse transfer less 2,50 Euro per ticket for cancellation costs will be sent only to the bank account of the ticket purchaser.
After the expiry of the payment period (4 days) the automatic cancellation can not be undone:
- Your booking is cancelled and tickets have been returned to the inventory for sale.
- You will be informed by e.mail
- Your cancellation has been stored in the admission scanner’s program.
- The admission scanner recognizes invalid tickets and refuses them.
- Do a new online order
Before the expiry of the payment period (4 days) is an extension of time for good reason possible:
- Message with your name and order number by e-mail to ticket@okticket.de
- As far as possible Ticket/s will be resend and period will be extended to 4 days
So okticket.de works for you
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