Data protection and privacy policy
Stand: 28.04.2024Welcome to the websites of okticket.de. We are pleased about your interest in the topic of data protection. The protection of your data is particularly important to us. Therefore, we would like to inform you below which data of your visit we need, for what purposes we use them and which are passed on to third parties for further processing. If any questions remain regarding the handling of your personal data, please feel free to contact us.
A. Information on data processing
1. Names and contact details of the controller responsible for the processing as well as the operational data protection officer
The following privacy policy applies to data processing by:okticket.de GmbH
Pfaffenreuth 18
92715 Püchersreuth
Germany
CEO Manfred Wolfrath, Norbert Neugirg
Tel .: ++49 9681 91 77 37
E-Mail: kontakt@okticket. de
The company data protection officer of the company okticket.de GmbH is at the above address Mrs. Wolfrath or kontakt@okticket.de reachable.
2. Collection and storage of personal data as well as the nature and purpose of their use
In the case of a contract with the company okticket.de GmbH, we collect the following information:- Salutation, first name, surname,
- Valid Email Address,
- Address,
- Telephone number (landline and / or mobile),
- Information necessary for the performance of the contract
- to identify you as our customer;
- to fulfill our contractual obligations;
- for correspondence with you;
- for invoicing;
- for the settlement of possible liability claims and the assertion of any claims against you;
3. Disclosure of data to third parties
A transmission of your personal data to third parties for purposes other than those listed below does not take place. Insofar as this is required under Article 6 (1) sentence 1 lit. of the GDPR for the execution of contracts with them, their personal data are passed on to third parties. This includes in particular the transfer to ticket agencies and organizers. The transferred data may be used by the third party exclusively for the stated purposes. If a payment method with a participating payment provider (eg PayPal) is selected when concluding a fee-based contract, personal data will be passed on to the payment provider for the purpose of payment processing. Corresponding information about the procedure, the type of data for the respective payment provider can be found under B. General data protection information in subsection 7. Payment transactions and payment providers.4. Affected rights
You have the right:- pursuant to Art. 7 para. 3 DSGVO your once granted consent to revoke against us at any time. As a result, we are not allowed to continue the data processing based on this consent for the future;
- in accordance with Art. 15 DSGVO, to request information about your personal data processed by us. In particular, you can provide information on the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed, the planned retention period, the right to rectification, deletion, limitation of processing or opposition, the existence of a The right to complain, the source of their data, if not collected from us, and the existence of automated decision-making including profiling and, where appropriate, meaningful information about their details;
- pursuant to Art. 16 DSGVO, to demand the correction of incorrect or completed personal data stored by us immediately;
- in accordance with Art. 17 DSGVO, to demand the deletion of your personal data stored by us, except where the processing is for the exercise of the right to freedom of expression and information, for the fulfillment of a legal obligation, for reasons of public interest or for the assertion, exercise or defense of legal claims is required;
- in accordance with Art. 18 GDPR to demand the restriction of the processing of your personal data, as far as the accuracy of the data is disputed by you, the processing is unlawful, but you reject their deletion and we no longer need the data, but you this to assert, exercise or defense of legal claims or you have objected to processing in accordance with Art. 21 GDPR;
- pursuant to Art. 20 DSGVO to receive your personal data that you have provided to us in a structured, standard and machine-readable format or to request the transfer to another person responsible and
- according to Art. 77 GDPR to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.
5. Right to object
If the personal data are processed on the basis of legitimate interests in accordance with Article 6 paragraph 1 p.1 LitF DSGVO, you have the right to object to the processing of your personal data in accordance with Article 21 GDPR, as far as there are reasons for this special situation. If you would like to exercise your right of objection, please send an e-mail to kontakt@okticket.deB. General Privacy Policy
1. Collection and storage of personal data as well as the nature and purpose of their use
a) When visiting the website
When you visit our websites from okticket.de and okticket.info, the browser used on your device automatically sends information to the server of our website. This information is temporarily stored in a so-called log file. The following information will be collected without your intervention and stored until automated deletion:- Information about the browser type and version used
- The operating system of the user
- The Internet service provider of the user
- The IP address of the user
- Date and time of access
- Websites from which the system of the user comes to our website
- Websites that are accessed by the user's system through our website
- Ensuring a smooth connection of the website,
- Ensuring comfortable use of our website,
- Evaluation of system security and stability as well
- for further administrative purposes.
- Information to law enforcement agencies
b) When buying tickets
If you order tickets on our website, we need personal data that is necessary for the fulfillment of the contract. The data processing takes place at your request and is required by Art. 6 para. 1 p. 1 lit. f DSGVO for the stated purposes for the appropriate processing of the contract and for the mutual fulfillment of obligations under the contract.Some events require personalization of the ticket. In this case, we use first and last names to design the ticket accordingly. The purpose of this measure is the identification or comparison of ticket holder and printed name.
Furthermore, we use your e-mail address given when you purchased the ticket to inform you in the future by e-mail about the same or similar events. The deregistration is possible at any time, for example via a link at the end of each information e-mail. Processing is done on the basis of our legitimate interests events. The legal basis for this use of data is Art. 6 para. 1 p. 1 lit. f DSGVO.
c) When registering for our newsletter
If, pursuant to Art. 6 para. 1 sentence 1 lit. a DSGVO have expressly consented, we use your e-mail address to regularly send you our newsletter. For the receipt of the newsletter the indication of an e-mail address is sufficient. The deregistration is possible at any time, for example via a link at the end of each newsletter. Alternatively, you can also send your unsubscribe request to kontakt@okticket.de by e-mail.d) When registering for our ticket alert
If, pursuant to Art. 6 para. 1 sentence 1 lit. a DSGVO have expressly consented, we will use your e-mail address to regularly send you our "Ticket Alert". For the receipt of the "Ticketalarm" the indication of an E-Mail address is sufficient. Logging off is possible at any time, for example via a link at the end of each ticket alert email. Alternatively, you can also send your unsubscribe request to kontakt@okticket.de by e-mail.e) When registering with our waiting list
If, pursuant to Art. 6 para. 1 sentence 1 lit. a DSGVO have expressly consented, we use your e-mail address to send you notifications of our "waiting list". To receive the "Waiting List Notification", the specification of an e-mail address is sufficient. The deregistration is possible at any time, for example via a link at the end of each waiting list e-mail. Alternatively, you can also send your unsubscribe request to kontakt@okticket.de by e-mail.f) By using our contact form
For questions of any kind, we offer you the opportunity to contact us via a form provided on the website. It is necessary to provide a valid e-mail address, name and address so that we know who the request came from and to answer it. Further information can be provided voluntarily. The data processing for the purpose of contacting us is in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO based on your voluntarily granted consent. The collected personal data will be used exclusively to answer your request. After processing your request, the data will be deleted by us, unless they need to be retained for reasons of traceability, customer service or legal retention periods.2. Disclosure of data
A transfer of your personal data to third parties for purposes other than those listed below does not take place. We only share your personal information with third parties if:- You your according to Art. 6 para. 1 p. 1 lit. a DSGVO have given express consent to this
- the disclosure pursuant to Art. 6 para. 1 sentence 1 lit. f DSGVO is required to assert, exercise or defend legal claims and there is no reason to assume that you have a predominantly legitimate interest in not disclosing your data,
- in the event that disclosure pursuant to Art. 6 para. 1 sentence 1 lit. c DSGVO is a legal obligation, as well
- this is legally permissible and according to Art. 6 para. 1 sentence 1 lit. b DSGVO is required for the settlement of contractual relationships with you.
3. Cookies
We use cookies on our site. These are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our site. Cookies do not harm your device, do not contain viruses, Trojans or other malicious software. In the cookie information is stored, each resulting in connection with the specific terminal used. However, this does not mean that we are immediately aware of your identity. On the one hand, the use of cookies serves to make the use of our offer more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages on our website. These are automatically deleted after leaving our page. In addition, to improve usability, we also use temporary cookies that are stored on your device for a specified period of time. If you visit our site again to take advantage of our services, it will automatically recognize that you have already been with us and what inputs and settings you have made, so you do not have to re-enter them. On the other hand, we use cookies in order to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer (see Section 5). These cookies allow us to automatically recognize when you visit our site again that you have already been with us. These cookies are automatically deleted after a defined time. The data processed by cookies are for the purposes mentioned in order to safeguard our legitimate interests as well as third parties according to Art. 6 para. 1 sentence 1 lit. f DSGVO required. Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or always a hint appears before a new cookie is created. However, disabling cookies completely may mean that you can not use all features of our website.4. Analysis tools
a) Tracking tools
The tracking measures listed below and used by us are based on Art. 6 para. 1 sentence 1 lit. f DSGVO. With the tracking measures to be used, we want to ensure a needs-based design and the continuous optimization of our website. On the other hand, we use the tracking measures to statistically record the use of our website and evaluate it for the purpose of optimizing our offer for you. These interests are to be regarded as justified within the meaning of the aforementioned provision. The respective data processing purposes and data categories can be found in the corresponding tracking tools.b) Google Analytics
For the purpose of customizing and continually optimizing our pages, we use Google Analytics, a web analytics service provided by Google Inc. (https://www.google.com/intl/en/about/) (1600 Amphitheater Parkway, Mountain View, CA 94043, USA, hereafter "Google"). In this context, pseudonymised usage profiles are created and cookies (see point 4) are used. The information generated by the cookie about your use of this website such as- Browser type / version,
- used operating system,
- Referrer URL (the previously visited page),
- Host name of the accessing computer (IP address),
- Time of server request,
c) Google Adwords Conversion Tracking
To statistically record the use of our website and to evaluate it for the purpose of optimizing our website, we also use Google conversion tracking. In doing so, Google Adwords will set a cookie (see section 4) on your computer if you have reached our website via a Google ad. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of the Adwords customer's website and the cookie has not yet expired, Google and the customer can recognize that the user clicked on the ad and was redirected to this page. Every Adwords customer receives a different cookie. Cookies can not be tracked via the websites of Adwords customers. The information gathered using the conversion cookie is used to generate conversion statistics for Adwords customers who have opted for conversion tracking. Adwords customers hear the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users. If you do not want to participate in the tracking process, you can also refuse the required setting of a cookie - for example, via a browser setting that generally disables the automatic setting of cookies. You can also disable cookies for conversion tracking by setting your browser to block cookies from the domain " www.googleadservices.com ". Google's privacy policy on conversion tracking can be found here (https://services.google.com/sitestats/en.html) .5. Social Media Plug-ins
We rely on our website on the basis of Art. 6 para. 1 sentence 1 lit. f DSGVO social plug-ins from the social networks Facebook, Twitter and Instagram to promote our website. The underlying commercial purpose is to be regarded as a legitimate interest within the meaning of the GDPR.Responsibility for the operation compliant with data protection is to be guaranteed by their respective providers. The integration of these plug-ins by us is done by means of the so-called two-click method to protect visitors to our website in the best possible way.a) Social plug-ins with two-click method (SHARIFF)
This website uses social plugins- Facebook (http://www.facebook.com)
- Google + (http://www.google.com)
- Twitter (http://www.twitter.com)
- Whatsapp (http://www.whatsapp.com)
b) Facebook
On our website social media plugins from Facebook are used to personalize their use. For this we use the "LIKE" or "SHARE" button. It is an offer from Facebook. If you visit a page of our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser and incorporated by him into the website. By integrating the plugins, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook account or are currently not logged in to Facebook. This information (including your IP address) is transmitted from your browser directly to a Facebook server in the US and stored there. If you are logged in to Facebook, Facebook can assign the visit to our website directly to your Facebook account. If you interact with the plugins, for example by pressing the "LIKE" or "SHARE" button, the corresponding information is also transmitted directly to a Facebook server and stored there. The information will also be posted on Facebook and displayed to your Facebook friends. Facebook may use this information for the purpose of advertising, market research and tailor-made Facebook pages. For this purpose, Facebook uses user, interest and relationship profiles, eg. For example, to evaluate your use of our website in relation to the advertisements displayed on Facebook, to inform other Facebook users about your activities on our website, and to provide other services related to the use of Facebook. If you do not want Facebook to assign the data collected via our website to your Facebook account, you must log out of Facebook before visiting our website. The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your related rights and settings options for the protection of your privacy, please refer to the privacy policy (https://www.facebook.com/about/privacy/ ) of Facebook.c) Twitter
On our website plugins of the short message network of Twitter Inc. (Twitter) are integrated. The Twitter plugins (tweet button) can be recognized by the Twitter logo on our site. An overview of tweet buttons can be found here (https://about.twitter.com/resources/buttons) . When you visit a page of our website that contains such a plugin, a direct connection is established between your browser and the Twitter server. Twitter receives the information that you have visited our site with your IP address. If you click on the Twitter "tweet button" while logged in to your Twitter account, you can link the contents of our pages to your Twitter profile. This allows Twitter to associate your visit to our pages with your user account. We point out that we as the provider of the pages are not aware of the content of the transmitted data and their use by Twitter. If you do not want Twitter to associate your visit to our pages, please log out of your Twitter account. Further information can be found in the privacy policy of Twitter (https://twitter.com/privacy) .d) Instagram
Our website also uses so-called social plugins ("plugins") operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram"). The plugins are marked with an Instagram logo, for example in the form of an "Instagram camera". When you visit a page of our website that contains such a plugin, your browser connects directly to Instagram's servers. The content of the plugin is transmitted by Instagram directly to your browser and integrated into the page. Through this integration, Instagram receives the information that your browser has accessed the corresponding page of our website, even if you do not have an Instagram profile or are currently not logged in to Instagram. This information (including your IP address) is sent from your browser directly to an Instagram server in the US and stored there. If you're logged in to Instagram, Instagram can instantly associate your visit to our website with your Instagram account. If you interact with the plugins, for example, press the "Instagram" button, this information is also transmitted directly to an Instagram server and stored there. The information will also be posted on your Instagram account and displayed there to your contacts. If you do not want Instagram to directly map the data collected through our website to your Instagram account, you'll need to log out of Instagram before visiting our website. For more information, please see the privacy policy (https://help.instagram.com/155833707900388) of Instagram.6. Embedded services on our website
a) YouTube
Our website uses plugins from the Google-powered YouTube page. Site operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our YouTube plug-in-enabled sites, you will be connected to the servers of YouTube. It tells the YouTube server which of our pages you've visited. If you're logged into your YouTube account, YouTube will allow you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. The use of YouTube is in the interest of an attractive presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. For more information on how to handle user data, please refer to the YouTube Privacy Policy at: https://www.google.com/intl/en/policies/privacyb) Google Maps
This site uses the mapping service Google Maps via an API. Provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. To use the features of Google Maps, it is necessary to save your IP address. This information is usually transmitted to and stored on a Google server in the United States. The provider of this site has no influence on this data transfer. The use of Google Maps is in the interest of an attractive presentation of our online offers and an easy findability of the places we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. More information on how to deal with user data can be found in the Google Privacy Policy: https://www.google.com/intl/en/policies/privacy/.c) Google Web Fonts
This site uses so-called web fonts, provided by Google, for the uniform representation of fonts. When you call up a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. To do this, the browser you use must connect to Google's servers. As a result, Google learns that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a consistent and attractive presentation of our online services. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. If your browser does not support web fonts, a default font will be used by your computer. More information about Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google's Privacy Policy: https://www.google.com/policies/privacy/.d) okticket.de ticket shop
This site uses a plug-in the ticket shop service of okticket.de GmbH, Pfaffenreuth 18, 92715 Püchersreuth. When using this service, we connect to the okticket.de server to load information about the displayed events. Your browser will transfer data (including your IP address) to the okticket.de server. The use of "okticket.de Ticketshop" is in the interest of an attractive presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. Further information on the handling of user data can be found in the privacy policy of okticket.de under: https://okticket.de/datenschutz7. Payments and payment providers
a) Direct debit
If, after the conclusion of a fee-based contract, there is an obligation to send us your payment data (eg account number for direct debit authorization), this data will be required for payment processing. Payment transactions via the common means of payment (Visa / MasterCard, direct debit) are made exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by changing the address line of the browser from "http: //" to "https: //" and the lock symbol in your browser line. In the case of encrypted communication, your payment details that you submit to us can not be read by third parties.b) Pay by Bank (Brite)
On our website we offer the payment via Pay by Bank - Brite. Provider of this payment service is Brite AB, Register 559116-1632, with address in Linnégatan 5, 114 47 Stockholm, Schweden (hereinafter "Brite"). If you choose to pay via Brite, the payment details you enter will be sent to Brite. The transmission of your data to PayPal is based on Art. 6 para. 1 lit. a DSGVO (consent) and Art. 6 para. 1 lit. b DSGVO (processing to fulfill a contract). You have the option to revoke your consent to data processing at any time. Revocation does not affect the effectiveness of historical data processing operations.c) Sofortüberweisung (Klarna)
On our website we offer the payment via "Sofortüberweisung". Provider of this payment service is the Sofort GmbH, Theresienhöhe 12, 80339 Munich (hereinafter "Sofort GmbH"). With the help of the procedure "Sofortüberweisung" we receive a payment confirmation from Sofort GmbH in real time and can immediately start to fulfill our obligations. If you have decided to use the "Sofortüberweisung" method of payment, please forward the PIN and a valid TAN to Sofort GmbH, with which you can log in to your online banking account. Sofort GmbH automatically checks your account balance after logging in and transfers the money to us using the TAN you have submitted. Afterwards it will send us a transaction confirmation without delay. After logging in, your sales, the credit line of the credit line and the existence of other accounts as well as their stocks are also checked automatically. In addition to the PIN and the TAN, the payment data entered by you as well as personal data will be transmitted to Sofort GmbH. The personal data are first name, surname, address, telephone number (s), e-mail address, IP address and possibly further data required for payment processing. The transmission of this data is necessary to establish your identity beyond doubt and to prevent fraud. The transmission of your data to Sofort GmbH is based on Art. 6 para. 1 lit. a DSGVO (consent) and Art. 6 para. 1 lit. b DSGVO (processing to fulfill a contract). You have the option to revoke your consent to data processing at any time. Revocation does not affect the effectiveness of historical data processing operations. For details on payment with Sofortüberweisung refer to the following links: https://www.sofort.de/datenschutz.html and https://www.klarna.com/sofort/d) Credit card (First Cash Solution)
On our website we offer the payment by credit card. Provider of this payment service is the First Cash Solution GmbH, Okenstr. 7, 77652 Offenburg (hereinafter "First Cash Solution GmbH"). With the help of the payment procedure of First Cash Solution GmbH we receive in real time a payment confirmation from First Cash Solution GmbH and can immediately start to fulfill our obligations. If you have opted for the "credit card" payment method, you should transfer the credit card number, holder name, expiry date, CVC number and a valid TAN to First Cash Solution GmbH in 3D procedures. Afterwards it will send us a transaction confirmation without delay. The transmission of this data is necessary to establish your identity beyond doubt and to prevent fraud. The transmission of your data to First Cash Solution GmbH is based on Art. 6 para. 1 lit. a DSGVO (consent) and Art. 6 para. 1 lit. b DSGVO (processing to fulfill a contract). You have the option to revoke your consent to data processing at any time. Revocation does not affect the effectiveness of historical data processing operations. Privacy details for payment via First Cash Solution please refer to the following link: https://www.firstcashsolution.de/service1/datenschutz.htmle) Paydirect
Among other things, we offer payment via Giropay/Paydirekt on our website. The provider of this payment service is Paydirekt GmbH, Stephanstr. 14-16, 60486 Frankfurt am Main, Germany ("Giropay/Paydirekt"). If you execute the payment via Giropay/Paydirekt, Giropay/Paydirekt collects different transaction data and forwards them to the bank where you are registered with Giropay/Paydirekt. In addition to the data required for payment, Giropay/Paydirekt collects additional data as part of transaction processing, such as delivery address or individual items in the shopping cart. Giropay/Paydirekt then authenticates the transaction with the help of the authentication process stored at the bank. Subsequently, the payment amount will be transferred from your account to our account. Neither we nor third parties have access to your account information. Details on the payment with Giropay/Paydirekt can be found in the Terms and Conditions and the Privacy Policy of Giropay/Paydirekt at: https://www.paydirekt.de/agb/index.htmlf) G-Pay (Google Payments)
On our website we offer the payment via G-Pay. The provider of this payment method is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. (hereinafter “G-Pay”).If you make the payment using G-Pay, G-Pay collects the necessary transaction data and forwards it to the relevant payment service in the background. This means that we do not come into contact with any sensitive data, e.g. credit card number, and do not process it.
Selected and authorized credit card payments are processed in the background by the provider "First Cash Solution". Further information on First Cash Solution can be found on this page under point 7d).
Details on payment and data protection information for G-Pay can be found directly from the provider: https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=en
8. Affected rights
You have the right:- in accordance with Art. 15 DSGVO, to request information about your personal data processed by us. In particular, you can provide information on the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed, the planned retention period, the right to rectification, deletion, limitation of processing or opposition, the existence of a The right to complain, the source of their data, if not collected from us, and the existence of automated decision-making including profiling and, where appropriate, meaningful information about their details;
- pursuant to Art. 16 DSGVO, to demand the correction of incorrect or completed personal data stored by us immediately;
- in accordance with Art. 17 DSGVO, to demand the deletion of your personal data stored by us, except where the processing is for the exercise of the right to freedom of expression and information, for the fulfillment of a legal obligation, for reasons of public interest or for the assertion, exercise or defense of legal claims is required;
- in accordance with Art. 18 GDPR to demand the restriction of the processing of your personal data, as far as the accuracy of the data is disputed by you, the processing is unlawful, but you reject their deletion and we no longer need the data, but you this to assert, exercise or defense of legal claims or you have objected to processing in accordance with Art. 21 GDPR;
- pursuant to Art. 20 GDPR to obtain your personal data provided to us in a structured, common and machine-readable format or to request the transfer to another person responsible;
- pursuant to Art. 7 para. 3 DSGVO your once granted consent to revoke against us at any time. As a result, we are not allowed to continue the data processing based on this consent for the future and
- according to Art. 77 GDPR to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.
