Standard Terms of Business

Valid as of May 28, 2019

Firm: okticket.de GmbH

Address: 92715 Püchersreuth
Proprietor: Manfred Wolfrath, Norbert Neugirg.
Registered with the local court 92637 Weiden/Operpfalz HRB 3194
for the sale of tickets of all kinds under the domain/hyperlink
"https://www.okticket.de" www.okticket.de

1) Introduction and Terms of the Agreement

The following general conditions apply to the internet offering on the hyperlink https://www.okticket.de: The site provider is the firm of okticket.de GmbH (located at Pfaffenreuth 18, 92715 Püchersreuth, Germany). The terms are as specified for the sale of tickets or of other business services offered to customers who place an order, on behalf of and on account with the respective organizers. With the purchase of a ticket, a contractual relationship between the organizer and the customer comes into effect. The respective organizer is responsible for the running of the event, what takes place there, and the event’s contents. Accordingly, the firm okticket.de freely acknowledges the conditions of the respective organizers. For the contents of individual events, such as those on the internet site hyperlink https://www.okticket.de known as www.okticket.de, only the organizer, himself, is responsible.

2) Conclusion of an Agreement

An agreement is concluded when the customer places an order in which he correctly communicates all the necessary data for payment processing and transfers. At that point that the firm okticket.de GmbH accepts the order by sending a confirmation email in the name of the organizer. This confirmation presupposes that the customer has supplied a correct email address. With this confirmation, a contract between the person booking and the firm okticket.de is put into effect.
The firm okticket.de will do everything within its technical capabilities to maintain its website free of malfunctions. In the unlikely event of a malfunction, a contract cannot be executed during the period the malfunction persists. A two-week right of revocation regarding the booking does not exist because services which the firm okticket.de offers in the area of cancelled recreational services do not fall under the provisions as defined in § 312 g Abs. 2 S. 1 No. 9 BGB concerning online marketing businesses.

3) Sales & Distribution

The tickets can be booked online at hyperlink https://www.okticket.de (www.okticket.de). In reply, the firm okticket.de GmbH will immediately send a booking confirmation in addition to the tickets, contained as an attachment. The provider is responsible for this service to the receptor. Once forwarded by email, the tickets are considered booked. In the confirmation email is included a statement of costs. In addition, the person booking must print out the reserved tickets and bring them to the event. Every ticket includes a one-time-only-redeemable barcode printed on the ticket which the venue will verify with an electronic scanner.
It may be pointed out that it is prohibited to copy in any way or form or otherwise alter or vandalize a ticket. Moreover, the firm okticket.de GmbH, as well as the organizer, assume no responsibility for any complaints or charges that may eventually arise from such actions.
A commercial resale of tickets is prohibited and will be brought to the criminal complaint. Tickets acquired by a commercial reseller or for profit will lose their validity and result in loss of access to the event. The company okticket.de GmbH assumes no liability and validity claims in this case.
The private resale of tickets may not be made at a price higher than the printed ticket price plus any proven fees charged upon purchase of the ticket. A violation of these conditions will result in loss of access to the event without compensation. The ticket loses its validity irretrievably.
A sale of tickets in front of the entrance and entrance area of ​​the venue is excluded and only allowed with the express consent of the organizer.

Regulations for personalized tickets:
In the case of personalized tickets, only the person entitled to access the event who owns the visitation right (the customer or the other persons or persons named by the customer for the personalization, which is the legitimation, ie a valid identification document or a copy thereof) can submit). In the handling of such ticket sales, the company okticket.de GmbH is based on the specifications of the Federal Association of Event Management e.V. The data to be given due to the personalization between the parties and the rules to be taken are in the context of the sales process. In addition, regulations in this regard also in the terms and conditions of the organizer, where they are used, displayed. In case of doubt the legal regulations apply. In any case, the contract is concluded only between the personalized customer and the respective organizer. However, the other persons or persons designated by the customer for personalization who can provide the legitimization, ie a valid identification document or a copy of the customer's identification document, are granted their own right to visit the event in accordance with the statutory provisions. In addition, the name of the claimant must be noted on the ticket. At the entrance inspection, the entitled person has to legitimize on request with a valid identification document or a copy of the identification document of the personalized customer (the specifications of the respective organizer are to be observed). A violation of these conditions will result in loss of access to the event without compensation. The ticket loses its validity irretrievably. A third party, to which the rights and obligations under a contract are to be transferred to attend an event (repersonalization), requires the approval of okticket.de GmbH. In addition, the statutory provisions apply.

Re-personalization:
Assuming that the organizer has given his consent, the customer is entitled under the terms of the organizer to transfer a purchased personalized ticket and the associated visitation rights to a third party. In this context, the repackaging of the ticket must be made to the new owner of the visitation right. Re-personalization can only be carried out by okticket.de GmbH within one business day before the booked event within business hours.
Attention: In some cases different regulations apply to re-personalization. The terms and conditions of the respective organizer have priority! Repackaging may be chargeable.

Blocking of personalized tickets:
If the respective provisions for repackaging are not adhered to, the respective organizer is entitled to block the affected tickets and to deny the respective ticket holder access to the event without compensation.

4) Prices and Payment

The price quoted in the statement of costs includes all the fees and legal value-added taxes for tickets purchased on the internet. The total price of the order, inclusive of all fees, is payable immediately upon the execution of the contract by email confirmation. The invoice must be paid within five days after being sent in order for the booking to remain valid. In the event that payment by one of the approved payment methods does not arrive or is not authorized, the booking will be cancelled. The firm okticket.de GmbH reserves the rights to the tickets until complete payment is made. The internet website of okticket.de offers possibilities to make online payments, for which the customer bears the responsibility for the money’s being received. In the case that a payment in any way is declined, the firm okticket.de will destroy the barcodes for the ordered tickets and will offer the recoded tickets for resale.

The person who booked these tickets originally will no longer be able to claim their receipt or to use them for admission.

5) Return, Cancellation, and Right to Rescind Tickets

The firm okticket.de GmbH reserves the right to withdraw the contract in circumstances when an apparent error has been the case, or an announced performance cannot take place, or higher powers (“acts of God”) come into play. In such a case the customers will be informed immediately by email. Those who have booked tickets can only withdraw from their contract if an organizer cancels or if the dates are changed. It is then deemed that the organizer is responsible. If a cancellation does take place, the organizer must notify the customers by email at least eight (8) days before the event. In the event of withdrawal in one of the aforementioned constellations, The customer must submit his claims against the company okticket.de GmbH within a exclusion period of 14 days from the event date (corresponds to the date stated on the ticket) in text form, otherwise these claims will expire. In case of cancellation or withdrawal, the customers have the right to receive a refund of the money they paid less a cancellation fee of 2,50 Euro per ticket within one (1) week after the event from the firm okticket.de. For security reasons the refunds will be made to the ticket holders only to the bank account or information which the booker has provided in executing the reservation. The accompanying costs for the order (fees etc.) will not be refunded because they have to be paid despite the cancellation or withdrawal. After withdrawal or cancellation, the tickets will immediately have their barcodes obliterated and will once again be at the free disposal of the firm. Printed tickets do not have to be sent back. In the event that the organizer cancels, aborts, or abandons the event, then the refunds must be made exclusively by the presenter himself, who is responsible in full to the firm okticket.de, in so far as the firm okticket.de has contracted with them. Compensation will only be made to the original purchaser, by means of a refund (for example, debit account) via the email address the booker has provided. Accompanying fees for the order process cannot be returned because the service had been provided at the time of the booking despite cancellation, aborting or withdrawal of the performance by the organizer. The return processing agreement of okticket.de GmbH with the organizers provides that refunds made to okticket.de or to their purchasers must be made within two weeks after the after the organizer’s originally announced dates.

The customer must therefore submit his claims against okticket.de GmbH within a grace period of 14 days from the event date (corresponds to the date stated on the ticket) in text form, Otherwise, the assertion of claims against okticket.de GmbH is excluded. Any claims remain exclusively against the organizer. In the event that a debit authorization has already been refunded, then a reimbursement of the costs for the return debit fees up to 6,00 Euro will be made to the provider.

6) Rights of Revocation & Examples

For consumers there is no right of revocation which applies to early cancellation of contracts for the provision of services in connection with leisure activity, if the contract specifies that the service must be provided by a specific date or take place in a certain time period. When applied to services provided by okticket.de GmbH in the realm of leisure activities, that is to say, in connection with the sale of tickets for events, there can be no revocation. (§ 312 g Abs. 2 S. 1 Nr. 9 BGB). Thus if this happens with regard to an order that has been successfully executed through okticket.de GmbH , then as per rule Number 2, it is deemed that a commitment has been entered, and the customer is bound to that commitment to accept and pay for the tickets he has ordered and printed. For all other contract agreements between the customer, who is the consumer and okticket.de GmbH the following rules shall apply:

The customer has the right to revoke any contract within 14 days without giving any reasons. The period for revocation starts from the day on which the customer or one of his representative third parties has taken possession of the contract. This period is 14 days. This taking possession occurs through the issuing of the ticket order with the possibility to print the tickets, as in, for example, in the case of vouchers which are provided after the order is made and can be printed out. Then the right of revocation expires, if, for example, a previously valid voucher has been used, or redeemed by a customer or a third party. In order to take advantage of one’s rights of revocation, the consumer must inform okticket.de GmbH, Pfaffenreuth 18, 92715 Pücherreuth ( further contact information is available on the front page) by means of some explicit notification (for example, postal letter, fax, or email) of his intention to revoke a contract.
The customer can avail himself by clicking here of a retrievable sample cancellation form. Any other form of revocation is permitted, so long as the communication about exercising the rights of revocation is dispatched before the expiration of the revocation period. As a follow-up to the revocation, okticket.de GmbH will pay back to the customer without fail all monies which we have received from him, including delivery charges, at the latest within 14 days. The time for refunds begins on the day on which the revocation letter is received by okticket.de GmbH.
The manner of refund is the choice of okticket.de GmbH or in whatever manner the original payment has been made and will be sent to the account provided by the customer. The refund will take place without a charge for fees. Okticket.de GmbH can deny delivery of the refund, until the goods have been returned or until after the proof of their having been sent back has been received – whichever of these happens earlier. With the payment of the refund, okticket.de GmbH also has the right - for example, in the case of vouchers – to terminate the codes provided for redeeming the vouchers. Otherwise, the return of the goods must be made at the latest within the period of 14 days from the date on which okticket.de GmbH was notified of the revocation of the said contract. Here, too, the return of the goods must take place within 14 days. The costs for the return of the goods are the customer’s responsibility. After checking the goods for their condition, characteristics, and functionality, we will then calculate and adjust any loss in value that might be due to the customer’s unnecessary handling.

7) Guarantee and Data Protection

The firm okticket.de GmbH guarantees to encode all data supplied by the customer according to the usual rules of information confidentiality. Should any data be shared with third parties, this must be revealed in the contract execution. In that contract the customer agrees that his information will be stored, handled, and protected for the purpose of the customer service by the provider and/or the organizer. By supplying his address, his email address, or telephone number, the customer makes it clear that he agrees to let the provider inform him by mail, email, or telephone about other events offered. The customer retains the right, upon request, to get information from the provider about stored data and can request correction, blocking, or deletion of his data. He can retract his permission for storage, processing, and protection of data at any time at no charge. Failure to do so limits the firm okticket.de GmbH’s liability to the legal guarantees made. Liability for damages stemming from contractual issues, contractual findings, or legal issues will be excepted in so far as there is no damage to body, life and health, such as assault or grossly negligent actions on the part of the firm okticket.de GmbH or its employees. The firm okticket.de GmbH will inform its customers, who have given them a current email address, immediately should the firm okticket.de GmbH learn of cancellation or changes to event dates made by the organizer. Apart from that, it is the customer’s responsibility to check the email or the printed tickets, even if these are in the form of attachments, for obvious errors and to communicate any problems within three (3) working days to the firm of okticket.de GmbH. Further guarantee claims against the organizer remain unaffected by these regulations and are only to be exercised in relation to these.

8) Final Stipulations/Clauses

Should one or more rules of these sales conditions prove unenforceable, this does not affect the enforceability of the rest of the terms. Compensation or assertion of breach of the foregoing rules will only be considered valid through recognized, legally binding counter claims. The exclusive jurisdiction is the office of the firm of okticket.de GmbH, provided that the customer is a legal entity under public law or a businessman. The laws of the Bundesrepublik Deutschland apply for all the contracts of the firm okticket.de GmbH.